Up Xtreme fallback to UEFI shell on cold boot

rreignier

I use several Up Xtreme for industrial projects but on one system, if I do not use it for several days, on the first boot, the Up does not boot properly and stop in the UEFI shell. If I unplug the power and try again, it works and I can power cycle it again in the same day.
But as soon I let it off for a few days, the problem happen again.
But in my industrial process, I need to make it boot automatically with a relay and there is no screen connected in case of a failure.

Do you have an idea how to fix this behavior?

This is a picture of a failed boot with a screen connected:

Edit: I have already tried to upgrade the BIOS version to the latest available but with no success.

camillus

Hi @rreignier ,

I suspect it is from the CMOS battery. Can you check in BIOS when this happens if the date and time resets?

rreignier

Hi @camillus

I had the same though but after a reboot, without any internet connection for more than 2 weeks, the date and time in BIOS are still up to date.
And the BIOS setting to always power on after a power failure is still set.
So I guess the issue might be elsewhere.

Sandyn12

@rreignier said:
Hi @camillus

I had the same though but after a reboot, without any internet connection for more than 2 weeks, the date and time in BIOS are still up to date.
And the BIOS setting to always power on after a power failure is still set.
So I guess the issue might be elsewhere.

rreignier

@camillus I think that there is an issue on my board, how should I apply for RMA?

camillus

Hi @rreignier ,

You can apply for an RMA from here if you purchased directly from UP shop, otherwise you have to raise it through your reseller.

seekborrow

@Sandyn12 said:

@rreignier said:
Hi @camillus basket random

I had the same though but after a reboot, without any internet connection for more than 2 weeks, the date and time in BIOS are still up to date.
And the BIOS setting to always power on after a power failure is still set.
So I guess the issue might be elsewhere.

Have you tried contacting the reseller again?