cannot find the hard disk

ASM2019ASM2019 New Member Posts: 3

MPN: AAEON: UPS-APLP4-A10-08128
Part description: SINGLE BOARD COMPUTER UP^2 (128GB)
Part S/N: C18623921
Failure symptom: cannot find the hard disk frequently

we installed UEFI and eMMC showed up at boot menu in BIOS in the beginning.
But when we re-boot, it doesn’t show. Then when we enter BIOS, we cannot find the previous UEFI bootmgr.
eMMC shows up occasionally but not always.

Tagged:

Comments

  • DCleriDCleri Administrator, AAEON Posts: 592 admin

    Hi @ASM2019

    Which power supply are you using?

    What operating system have you installed on UP Squared?

    Have you tried to reinstall the system already?

  • ASM2019ASM2019 New Member Posts: 3

    Hello @DCleri
    • Which power supply are you using?---------------------------------------------------normal PC POWER 5V DC SUPPLY
    What operating system have you installed on UP Squared?---------------------Window 10
    Have you tried to reinstall the system already?-------------------------------------reinstall the system more than 10 times
    • Currently, the main issue is that it may be missed the hard disk memory units when setup the board discontinuously .
    • Especially when tighten the four screws from board to heatsink, The board’s disk memory units always be missed.
    • Probably we doubt the board’s disk memory units IC has soldering issue.

  • ASM2019ASM2019 New Member Posts: 3

    @DCleri we don't think this is some kind of application problem becasue it is not the first time we used this part. Our PE thought this was a quatliy issue caused by the soldering problem. please advise your comment asap. This part is urgent for our production. thanks.

  • DCleriDCleri Administrator, AAEON Posts: 592 admin

    Hi @ASM2019

    After the information you provided, the problem seems most likely an hardware issue of the specific unit.

    Please apply for RMA request from the shop you bought your card and leave a reference to this topic for their information.

Sign In or Register to comment.