New Up Xtreme Edge Compute Enabling Kit not booting in Linux

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morattos
morattos New Member Posts: 8 ✭
in UP Xtreme Troubleshooting and FAQs

Hello, I have just unboxed a new UP Xtreme Edge Compute Enabling Kit.
The contained quick start guide says: "the system will turn on automatically. you can log on into Ubuntu using the credentials devkit/devkit".
When I power up the system it runs always in the UEFI shell.

Is it supposed to have linux preinstalled?
When I go in the bios setup screen I do not see eMmc boot device.
Best Regards,
Stefano

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  • Aling
    Aling Guest Posts: 561 admin
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    Hi Stefano,

    Yes. For the enabling kit, the OS is pre-installed. Can you share the screen shot which you don't see eMMC?

    BR
    Aling

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  • morattos
    morattos New Member Posts: 8 ✭
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    Hi Aling,
    I have attached the uefi shell I have after power on and the boot's options devices in the bios.
    BR
    Stefano

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  • riccardo_s
    riccardo_s New Member Posts: 2 ✭
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    Hi,
    I have the exact same problem.
    How can I solve it? Should I try to reinstall ubuntu?
    Thank you.

    Riccardo

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  • Pratik_Kushwaha
    Pratik_Kushwaha Guest Posts: 123 ✭✭✭
    edited February 2021
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    Hi @morattos , @riccardo_s ,

    Please apply for an RMA for the above UP Xtreme product.
    You can request an RMA from UP Shop directly (check here, https://up-shop.org/cancellation-sales-return-doa-rma) if the purchase was made via our UP Shop.
    If it was purchased from one of our distributors, you can process the RMA via their return services.

    Thanks,
    Pratik

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  • riccardo_s
    riccardo_s New Member Posts: 2 ✭
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    Thank you @Pratik_Kushwaha for your response.
    Unfortunately, I need to get the board up and running as soon as possible, and an RMA request would slow me down too much.
    Is it possible to work around the problem somehow or is it a hardware flaw?
    Thank you again,

    Riccardo

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  • morattos
    morattos New Member Posts: 8 ✭
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    Hi @Pratik_Kushwaha, I proceeded with the RMA. I have received the product back and now it boots correctly using the emmc into the preinstalled UBUNTU
    Best Regards,
    Stefano

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  • LAZ
    LAZ New Member Posts: 3 ✭
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    I have the problem where the screen comes up as in the first picture and just stays there not allowing me to go any further. Tried the DEL and nothing happened. Still not able to get past....powered up and down several times and no solution...help

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  • camillus
    camillus Administrator, Moderator, AAEON Posts: 188 admin
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    hi @LAZ,

    Camillus here, if I understand correctly, the screen you see is the UEFI BIOS shell. Do you already have an OS installed ? Please give more details. The screen comes up because UEFI shell is selected as boot priority in BIOS settings. I will suggest you type 'exit' when the screen comes up and it will boot into the OS. Let me know the outcome.

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  • ry03
    ry03 New Member Posts: 1 ✭
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    @morattos said:
    Hello, I have just unboxed a new UP Xtreme Edge Compute Enabling Kit.
    The contained quick start guide says: "the system will turn on automatically. you can log on into Ubuntu using the credentials devkit/devkit".
    When I power up the system it runs always in the UEFI shell.

    Is it supposed to have linux preinstalled?
    When I go in the bios setup screen I do not see eMmc boot device.
    Best Regards,
    Stefano

    I'm having a similar problem. What should be done on this?

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