Hardware failure!!!

Marcello

Hello, I have a number of UP boards and it looks like my latest 64/4 just failed pretty bad.
I left it happily compiling and when I came back a few hours later I found it at the grub screen. It cannot reboot even in failsafe and I see hardware issues reported - see picture attached.
I have not decoded the error codes but it does look pretty bad.
Bios is working but it looks like something goes wrong as soon as it leaves real mode.
Bios is the original one the board was shipped 1 week ago. Settings were also unchanged, but I tried resetting them to default just in case, to no avail.
More info:
[ul]
[li]It was running vanilla Ubuntu 16.04[/li]
[li]it was powered with the UP original power brick[/li]
[li]it has the active cooler installed[/li]
[li]only peripherals attached are USB keyboard,mouse and hdmi monitor, no gpio stuff or USB3[/li]
[li]it does not seem a MMC corruption issue as it does the same when booting from a USB stick[/li]
[/ul]
Any suggestion?
thank you

Marcello

@AAEON - If I decoded correctly the MCE code, the last byte points at Data Read and Instruction Fetch --> I assume RAM failure.
Need assistance / guidance and potentially RMA. (Really pissed off I lost the image I was working on for several days)

Marcello

MCE Decode
Case 1: 0003
0000 0000 0000 0011
External error

Case 2: 0135
000F 0001 RRRR TTLL
0000 0001 0011 0101
RRRR = DATA READ
TT=DATA
LL=LEVEL1

HUMAN TRANSLATION: DEAD

Going to request RMA now

DCleri

Thanks for your detailed report MarcFinns, please request the RMA from the up-shop.

If you could include the information you collected in the RMA request it will be very helpful to our engineers.

Thanks!

Marcello

dcleri wrote:

Thanks for your detailed report MarcFinns, please request the RMA from the up-shop.

If you could include the information you collected in the RMA request it will be very helpful to our engineers.

Thanks!

I did... I was not fast enough to make a clonezilla copy so I lost the image... too bad, a few more nights of hacking needed

Marcello

dcleri wrote:

Thanks for your detailed report MarcFinns, please request the RMA from the up-shop.

If you could include the information you collected in the RMA request it will be very helpful to our engineers.

Thanks!

Apparently the rma process is slower than the shipment...