USB Voltage

AndreaCaselli

I have a UPBoard that does not cut off power to the USB ports during shutdown. I compared the settings of the bios with another one that works correctly. What do you recommend?

DCleri

Can you share the Board revision from the product ID available in your shop purchase?

What is the BIOS version?

What is the other board that works correctly?

AndreaCaselli

UP Board UP-CHT01-A10-0216
s.n. C19514186
Firmware WG120A11CL (custom)
the card that works correctly is the C19514187, same model, same firmware

DCleri

if the other board is exactly the same, then you should issue a RMA request

AndreaCaselli

how can I send this request?

DCleri

if you bought it from the UP-shop, you can do directly from your profile under RMA Case Manager