help cannot update Bios up board 2GB 16GB mmc

martin
martin New Member Posts: 10 ✭
in UP board BIOS
i use bios version UP-CHT01 R0.6 (UPC1AM06) (12/08/2015)

when i try to install the new bios software i get the following error

4 - error: Rom file ROMID is not compatible with existing BIOS ROMID

can someone help me?
· Share on FacebookShare on Twitter

Comments

  • Dan O'Donovan
    Dan O'Donovan Administrator, Moderator, Emutex Posts: 241 admin
    That BIOS version you have sounds pretty old. Do you have a pre-production UP board, by any chance?

    I don't think the newer BIOS firmware should be installed on pre-production versions of the UP board. It may be best to contact AAEON or the UP Shop to clarify this.
    · Share on FacebookShare on Twitter
  • martin
    martin New Member Posts: 10 ✭
    here are some photos from the board, bios and the error code.
    i also asked for support at aaeon
    · Share on FacebookShare on Twitter
  • martin
    martin New Member Posts: 10 ✭
    i now have windows 10 x64 installed but i want to run windows 10 x86
    so i need a good x86 bios
    · Share on FacebookShare on Twitter
  • martin
    martin New Member Posts: 10 ✭
    with the help of aaeon i was possible to install the new bios software.
    but now i have a problem, the bios is only showing 1024 MB ram right now instead of 2048 MB ram
    has anyone else had this issue before?
    · Share on FacebookShare on Twitter
  • Dan O'Donovan
    Dan O'Donovan Administrator, Moderator, Emutex Posts: 241 admin
    Yes, this sounds familiar. AAEON need to supply you with a different BIOS version for your board that will enable the full 2GB of RAM that you have.
    · Share on FacebookShare on Twitter
  • martin
    martin New Member Posts: 10 ✭
    thank you dan, i contacted Aaeon also so i wait for their answer
    · Share on FacebookShare on Twitter
  • martin
    martin New Member Posts: 10 ✭
    dan, You sayed that it sound familliour to you.
    did you spoke to someone who had the same problem
    i tried 3 different bios versions and none of them fixes the problem
    i hope to hear from u
    · Share on FacebookShare on Twitter
  • DCleri
    DCleri Administrator, AAEON Posts: 1,213 admin
    Hi Mastha,

    Please send an email to "community AT up-board.org" with details of your board, including pictures, etc.
    · Share on FacebookShare on Twitter
  • martin
    martin New Member Posts: 10 ✭
    thank you.
    i sended the mail.
    · Share on FacebookShare on Twitter
  • martin
    martin New Member Posts: 10 ✭
    Hi,
    I did send a email 3 times in the past 10 days? Only never get an answer from them, that very bad support. IT seems i have the preproduction model of the Up board
    · Share on FacebookShare on Twitter
  • DCleri
    DCleri Administrator, AAEON Posts: 1,213 admin
    Hi mastha666,

    We are doing our best to support the community and UP users.

    As mentioned on our emails, the pre-release boards are not supported.

    If a third party shop sold you the board as new, please contact them for how to return it.

    Thanks
    · Share on FacebookShare on Twitter
  • martin
    martin New Member Posts: 10 ✭
    Hi dcleri,

    why is that not supported?
    i bought it second hand from someone.
    i asked support for updating bios by Aaeon and now the board only show 1GB instead of 2 GB
    so i got support to make my board even slower than a Raspberry Pi 3 and now i got no support to fix the problem ??
    very strange customer support??
    i still need help to fix this problem.

    so please help!!
    · Share on FacebookShare on Twitter
  • martin
    martin New Member Posts: 10 ✭
    oh and the box of the board says that i have warranty
    so i not accept that i get no support
    · Share on FacebookShare on Twitter
  • DCleri
    DCleri Administrator, AAEON Posts: 1,213 admin
    Hi mastha666,

    I am sorry about your issue and for not being able to fix the issue for you. Unfortunately your issue is not due to our lack of support.

    You bought a used pre-production board from a third party. That board is more than 1 years old as the pre-production boards where shipped on February 2016. You are entitled to ask your seller to replace or refund the board, but unfortunately as we haven't sold the board directly to you we cannot do much.



    The pre-production board where intended for evaluation and beta-testing only and people who joined the beta testing on kickstarter were clearly informed about everything (the limitations, the open issues, etc.).

    Pre-production board support stopped once the official board was released in June 2016 so any new BIOS and Operating System release is not intended to be used with those systems.


    To avoid any problem I would suggest to buy the UP Board from our shop or our approved resellers.

    Thanks
    · Share on FacebookShare on Twitter

Categories

Privacy Policy