THE eMMC memory is missing and so does the SO

mlm82

Hello all,

I've got two up boards 64GB/4GB that has missing operative system drive, and the BIOS shows it as a 0 bytes drive whit FFFFFFF info. The boot menu also shows no boot priorities. I've tried to update the BIOS to the latest but the up board is unable to boot from the UEFI menu, although I've tested with several pendrives.

Any hints? Thanks in advance.

FredyHsu

Hi @mlm82 ,

kindly contact our UP Shop for the RMA support. Please provide the S/N to them for tracking this issue.

Thank you,
UP Team

HarryChiu

Hi Sir

Depend on your description, it is judged that the eMMC may be damaged.
It is recommended to perform the RMA process to solve this problem.

Best Regards,
Harry Chiu