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New UP Gateway USB port failure

nquery
nquery New Member Posts: 1 ✭
edited October 2022 in UP Board Hardware Specification

Hi,

Not sure if this is the correct sub forum to post in as I don't see anything for the Gateway.

I received my Gateway today via DHL. Plugged in a simple linux OS via USB stick that many others use without issue and I am getting the attached constant USB error. I feel like there might be a hardware issue with one of the USB ports or hub????

The strange thing is that the error is aways on usb port 1-7.3. And it occurs even with NO USB devices plugged into the Gateway at all (after booting from the ram based linux on USB stick and removing). Also, I tried plugging a keyboard into all 4 USB 2.0 ports and it works on ALL of them. I.e. it doesn't seem like it's related to one of the USB 2.0 ports. I don’t have a USB 3.0 OTG cable/device to test that port.

Very confusing - again, the attached error keeps spinning even with no usb devices plugged in. It's like there is an electrical issue somewhere. Should I return this device?

Cheers

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