Up core with display 7" no touch

Allwan

Hi,
I bought an Up core and a 7 "screen.
I plugged everything in as indicated on the screen manual.
I installed android 6.0 for Up core but I don't have touch.
Can you help me?

rogertsai(AAEON)

@Allwan
Check your cables and connections. Make sure that your Panel and cables are plug in correctly
Touch cable

to USB Wafer connector (UP CORE - CN7)

Plus, may I know your current BIOS version?

Allwan

Hi,
yes, the connectors are well positioned.
And the BIOS version is R1.8

rogertsai(AAEON)

@Allwan
Ok, please confirm the below for me
1. Does the touch panel working in BIOS?
2. Are you using the right Android 6.0 for Up core? Android version: 6.0.1 (android-6.0.1_r3) as below link
https://downloads.up-community.org/download/android-6-0-image-for-up-core/

Allwan

1. No it doesn't work in the bios
2. yes, this is the correct file that I downloaded

Is there a parameter to change in the bios?

Allwan

I also had this during installation.

Allwan

and I have this at startup

rogertsai(AAEON)

@Allwan
The touch panel should work in the BIOS, there's no need to configure any parameter or change BIOS settings.
Therefore, you should double-check your cables. If the touch still not working, it's probably due to issues with the broken cable, or touch defective.

Allwan

the cables are correctly connected