UP xtreme no boot problem

jhp
jhp New Member Posts: 15

during Ubuntu installation, after the installation completion message was printed, the USB was removed and restarted.
But after that, it won't boot. (only black screen)

i use correct power(UP Xtreme (wide range 13+ to 60V): 19V3.42A PSU).

I tried to recover CMOS according to the contents of the wiki(https://wiki.up-community.org/FAQs#Not_Booting_or_Powering_up) , but it failed.

I am wondering if there is any further way I can try to recover, or if I need to send a repair.

Comments

  • DCleri
    DCleri Administrator, AAEON Posts: 1,210 admin

    if you plug the USB with Ubuntu can you install it again?

    Can you enter the BIOS if you press Delete while powering up the board?

    If so, what BIOS version do you have in your UP Xtreme?

    What Ubuntu version have you tried to install?

    Have you correctly installed the OS in UEFI mode?

  • aicra
    aicra New Member Posts: 2
    edited August 2020

    Hi.

    Some of my gotos.

    1. Install USB works for other devices? [usb error test]
    2. Are the lights on? [device test]
    3. Boot order [boot order test - check f7]
    4. Booting? [booting at all - correct order, install - still not booting test]
      Is the product working but the OS not booting?
    5. Live ISO test [live usb test]
      Can you try a live iso? I have it working/booting with 18,04 and have a persistent 20.04 working.

    There have been reports of bootholes...recently

    When you downloaded the iso for Ubuntu, did you verify the md5?
    Sometimes, a network error would cause an install to not complete, however you did get that notification.

    1. Reinstall?
  • jhp
    jhp New Member Posts: 15
    edited August 2020

    @DCleri said:

    if you plug the USB with Ubuntu can you install it again?
    --> I tried but it didn't work

    Can you enter the BIOS if you press Delete while powering up the board?
    --> I tried but it didn't work

    If so, what BIOS version do you have in your UP Xtreme?
    --> UP-WHL01 R1.4 (UPW1AM14)

    What Ubuntu version have you tried to install?
    --> 18.04

    Have you correctly installed the OS in UEFI mode?
    --> yes i operate three units

  • DCleri
    DCleri Administrator, AAEON Posts: 1,210 admin

    then you need to request for RMA from the shop where you got the board (either up-shop or another distributor)

  • jhp
    jhp New Member Posts: 15

    @DCleri said:
    then you need to request for RMA from the shop where you got the board (either up-shop or another distributor)

    I will contact the store to proceed with the RMA. thanks.