UP-GWS01-does not start up when there is external SSD drive connected

RebotecRebotec New Member Posts: 8

type : UP-GWS01-A20-1432-A11
I use this device to install the VMS software for a CCTV application.
More then 20 units are already installed in the field.
The camera images are stored on an external SSD drive. (Sandisk extreme portable SSD 500GB).
The OS (Windows 10 enterprice Iot )is not on the SSD drive.
With some devices , when the SSD drive is plugged in, the system does not start up.

Is it possible that the legacy USB support is the problem?
How can I fix the problem ?
wich BIOS is supported ? Can I change the legacy USB options ?

thank you for the support

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