UpXtreme does not boot (bought 2, 1 works, 1 doesn't)

BillPoole

My colleague in our lab who is using the UpXtreme boards I placed the order for is reporting some problems, I tried to contact customer service and was told to post here. Can anyone advise on the procedure to reflash the board or get a replacement.

"We have ordered two set of Xtreme with chassis, with Ubuntu 18.04 and OPENVINO preinstalled. Onset can boot and run normally as expected, the other set cannot boot. The issue is: red Ubuntu background color appeared after powered up, stays ~5sec then goes to black screen.
我们这次一共购买了两套带机箱的Xtreme，预装Ubuntu 18.04 and OPENVINO，一套可以正常启动运行, 其中另外一套不能正常启动，表现为: 电源打开后出现Ubuntu红色，约5~10秒后消失，屏幕黑色变成黑色。 "

This is marked UPX-EDGEI3-A10-0864-F01
8GB RAM 64 GB eMMC

Any suggestions appreciated,

Thanks

Poole