New Board didn't turn on

chris22763chris22763 New Member Posts: 4

Hello,
this was my second Up board, and for the second time, I got the same error.
When I try to power the board, the blue light doesn't light up, and the fan only vibrates.
The only connection I noticed was that on both boards, I once forgot to pull the power plug in a heat. I hope you can help me. If you want to check the boards, I'll happily sent both to you. I really need this board.

Best regards,
Chris

Answers

  • DCleriDCleri Administrator, AAEON Posts: 642 admin

    Hi @chris22763

    is it specifically the UP Board?
    https://up-board.org/up/specifications/

    Which power supply are you using to power them?

  • chris22763chris22763 New Member Posts: 4

    Hi @DCleri

    yes, it is the UP Board :).

    I used a 5v 3,5amp power supply because it was pretty hard to get a real 5v 4a.
    And in regular use, I never noticed any lack of power. That's why I kept using this Power supply.

  • chris22763chris22763 New Member Posts: 4

    Hey @DCleri

    do you need any further pieces of information to proceed? I would like to come back to my project as soon as possible and to be able to fully create what I wanted to, I need my up board.

    best regards,
    Chris

  • DCleriDCleri Administrator, AAEON Posts: 642 admin

    Hi @chris22763

    Both from our UP shop and our resellers you can find certified PSU for UP with 5V4A rating.

    The board doesn't need that much power unless you use everything at 100% (CPU/GPU/Memory), but power consumption might spike at boot up or during other phases.

    I can see that you are experiencing the problem with 2 boards.
    It would be best if you could try another PSU from your side, to make sure the issue is not coming from an incompatible power supply.

  • chris22763chris22763 New Member Posts: 4

    I could try to connect both UP boards to a lab PSU the QS at work use, unfortunately, the up shop PSU can't be delivered to Germany or at least that was the message I got when I tried to purchase them, or maybe I have false memory and only my vendor "mouser" was unable to do so. But I will try the PSU tomorrow.

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