Board not working
Felix Leung
New Member Posts: 4 ✭
Hi there
I just receive my board two weeks ago,
The get started guide told me to use 5V D.C. to power the board
When I plug in the power to board, there's nothing happened, no HDMI display, no any light or led signal.
Even when I push the button beside the power pin or even the power pin
Is there any indicators on the broad shows that it has been powered or I have used a wrong method to power the board?
Or if the board is abnormal, is there any ways to request an rma?
Thanks.
I just receive my board two weeks ago,
The get started guide told me to use 5V D.C. to power the board
When I plug in the power to board, there's nothing happened, no HDMI display, no any light or led signal.
Even when I push the button beside the power pin or even the power pin
Is there any indicators on the broad shows that it has been powered or I have used a wrong method to power the board?
Or if the board is abnormal, is there any ways to request an rma?
Thanks.
Comments
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Hi felixleung,
The board needs 3A@5V or 4A@5V. Can you check your adapter spec? -
Hi Aling,
My power adapter used is in 3.5A@5V
Thanks. -
Hi,
Please drop us an email to info@up-board.org
We will do few more check with you and guide you for RMA process. -
Hi,
It seems you guys have no response from email for 7 days.
Does my case still alive?
My current situation is some white smoke goes out from the USB 3.0 port when I use another 3A@5V Power Adapter, with the Blue LED is on. But have no output to HDMI or even power to the keyboard / mouse.
Please help. -
Hi Felix,
sorry for the delay.
you should have received our answer.
Please continue the discussion on the mail
Thanks ! -
Hi Fab,
Another 7 days with no response from you guys.
The only email i received from you guys is the previous "follow up" email after I reported you guys have no response .
Please be followed up
thanks -
Hello Felixleung, did you ever manage to contact these guys, apart from vague forum replies?
The telephone number on the web site appears to be fake! -
Hi Felix
sorry for delay but we had several issues over last few days in the customer care system.
You should have got the answer; we are going to arrange the swap.
Sorry again
Thanks
Fab -
Keep on ignoring my remarks.... Please explain Why your number is fake. If upon my return from summer holidays I don't find my board(s) at home I will officially report your scam. I have the means, be sure.
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Hi MarcFinns,
I don't know why you are saying that our number ( which number ?? ) is fake.
Anyway, your board will be shipped out tomorrow.
For your chassis you have to wait until end of September or we can cancel the order if you prefer.
Enjoy your holidays -
The number on you website (+31 (0) 499 745 201) is not functional. Tried from 3 different countries, mobile and landline.
-
It's the number of the forwarder ( Panalpina ).
We are verifying it but from next week we will put our umber on the shipment to avoid these problems
Thanks for the feedback -
Good to hear. No need to cancel the order(s), some reliable dates are sufficient. Is the active cooler also available by now?
Looking forward to trying it all. -
Hi,
we have some cooler on stock still under testing.
If it's urgent we can try to provide to you soon.
We had to modify a bit to improve performances ( it's the one we designed for Intel Real Robotic Development Kit to guarantee full functions at full CPU and GPU load )
Regards -
I can wait for the final version. Thanks
-
it looks like we have received the active cooler with last shipment..maybe it's a good news
