Board not working

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Felix Leung
Felix Leung New Member Posts: 4 ✭
in UP board Troubleshooting and FAQs
Hi there
I just receive my board two weeks ago,
The get started guide told me to use 5V D.C. to power the board
When I plug in the power to board, there's nothing happened, no HDMI display, no any light or led signal.
Even when I push the button beside the power pin or even the power pin

Is there any indicators on the broad shows that it has been powered or I have used a wrong method to power the board?

Or if the board is abnormal, is there any ways to request an rma?

Thanks.
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  • Aling
    Aling Guest Posts: 561 admin
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    Hi felixleung,
    The board needs 3A@5V or 4A@5V. Can you check your adapter spec?
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  • Felix Leung
    Felix Leung New Member Posts: 4 ✭
    edited July 2016
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    Hi Aling,

    My power adapter used is in 3.5A@5V

    Thanks.
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  • Aling
    Aling Guest Posts: 561 admin
    edited July 2016
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    Hi,
    Please drop us an email to info@up-board.org
    We will do few more check with you and guide you for RMA process.
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  • Felix Leung
    Felix Leung New Member Posts: 4 ✭
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    Hi,

    It seems you guys have no response from email for 7 days.

    Does my case still alive?

    My current situation is some white smoke goes out from the USB 3.0 port when I use another 3A@5V Power Adapter, with the Blue LED is on. But have no output to HDMI or even power to the keyboard / mouse.

    Please help.
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  • Fabrizio
    Fabrizio Guest Posts: 123 ✭
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    Hi Felix,

    sorry for the delay.
    you should have received our answer.
    Please continue the discussion on the mail
    Thanks !
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  • Felix Leung
    Felix Leung New Member Posts: 4 ✭
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    Hi Fab,

    Another 7 days with no response from you guys.

    The only email i received from you guys is the previous "follow up" email after I reported you guys have no response .

    Please be followed up

    thanks
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  • Marcello
    Marcello New Member Posts: 156 ✭
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    Hello Felixleung, did you ever manage to contact these guys, apart from vague forum replies?
    The telephone number on the web site appears to be fake!
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  • Fabrizio
    Fabrizio Guest Posts: 123 ✭
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    Hi Felix

    sorry for delay but we had several issues over last few days in the customer care system.
    You should have got the answer; we are going to arrange the swap.
    Sorry again
    Thanks

    Fab
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  • Marcello
    Marcello New Member Posts: 156 ✭
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    Keep on ignoring my remarks.... Please explain Why your number is fake. If upon my return from summer holidays I don't find my board(s) at home I will officially report your scam. I have the means, be sure.
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  • Fabrizio
    Fabrizio Guest Posts: 123 ✭
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    Hi MarcFinns,

    I don't know why you are saying that our number ( which number ?? ) is fake.
    Anyway, your board will be shipped out tomorrow.
    For your chassis you have to wait until end of September or we can cancel the order if you prefer.
    Enjoy your holidays
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  • Marcello
    Marcello New Member Posts: 156 ✭
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    The number on you website (+31 (0) 499 745 201) is not functional. Tried from 3 different countries, mobile and landline.
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  • Fabrizio
    Fabrizio Guest Posts: 123 ✭
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    It's the number of the forwarder ( Panalpina ).
    We are verifying it but from next week we will put our umber on the shipment to avoid these problems
    Thanks for the feedback
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  • Marcello
    Marcello New Member Posts: 156 ✭
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    Good to hear. No need to cancel the order(s), some reliable dates are sufficient. Is the active cooler also available by now?
    Looking forward to trying it all.
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  • Fabrizio
    Fabrizio Guest Posts: 123 ✭
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    Hi,

    we have some cooler on stock still under testing.
    If it's urgent we can try to provide to you soon.
    We had to modify a bit to improve performances ( it's the one we designed for Intel Real Robotic Development Kit to guarantee full functions at full CPU and GPU load )
    Regards
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  • Marcello
    Marcello New Member Posts: 156 ✭
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    I can wait for the final version. Thanks
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  • Fabrizio
    Fabrizio Guest Posts: 123 ✭
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    it looks like we have received the active cooler with last shipment..maybe it's a good news
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