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        <title>UP Xtreme i11 Troubleshooting and FAQs — upcommunity</title>
        <link>https://forum.up-community.org/</link>
        <pubDate>Sat, 18 Jul 2026 03:33:43 +0000</pubDate>
        <language>en</language>
            <description>UP Xtreme i11 Troubleshooting and FAQs — upcommunity</description>
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    <item>
        <title>1185GRE i7 Cache Allocation Technology (CAT) Config Problem</title>
        <link>https://forum.up-community.org/discussion/34956/1185gre-i7-cache-allocation-technology-cat-config-problem</link>
        <pubDate>Mon, 07 Oct 2024 10:32:02 +0000</pubDate>
        <category>UP Xtreme i11 Troubleshooting and FAQs</category>
        <dc:creator>polarursus</dc:creator>
        <guid isPermaLink="false">34956@/discussions</guid>
        <description><![CDATA[<p>Dear Community,</p>

<p>I have multiple systems with Core i7 1185GRE processors on UP Xtreme i11 Series boards, I'm using them for realtime applications, and I have to do optimizations now to go further. A cyclic task jitter is higher than expected and high peaks are happening randomly. I'm using Ubuntu 24.04 / 6.8 realtime kernel currently, TCC and all related parameters set up correctly in the BIOS, kernel parameters also set up correctly. The next thing would be to separate allocate dedicated LLC cache ways for realtime cores.</p>

<p><a rel="nofollow" href="https://forum.up-community.org/home/leaving?allowTrusted=1&amp;target=https%3A%2F%2Fwebdls.ieiworld.com%2Fdata%2F_prod-detail-feature%2FDRPC-DEV-KIT%2FReal-Time-Tuning-Guide-11th-Gen-Intel-Core-Processors-1.4.pdf">This</a> guide was really helpful, I followed it thorughout the setup. The documentation is implying that I should be able to customize L3 / LLC cache allocation. But in reality I couldn't find make it work using documentations. The standard tool would be RDT / pqos tools, but pqos only lists L2 level cache, it says that L3 is not settable, it does not list them. I also tried to use msr with no luck, the corresponding addresses couldn't be set.</p>

<p>I understood from this documentation, that on some of the CPU's this is non-architectural, so as of my understanding, standard tools couldn't be used there, so I tried to install TCC Tools</p>

<p><a rel="nofollow" href="https://forum.up-community.org/home/leaving?allowTrusted=1&amp;target=https%3A%2F%2Fnetworkbuilders.intel.com%2Fdocs%2Fnetworkbuilders%2Fimproving-real-time-performance-of-codesys-control-applications-with-intel-s-real-time-technologies-1723443578.pdf">This</a> article is showing the result of setting LLC cache with this CPU family succesfully with an other board, they were using i5 version of this processor, so I suppose it should be done with i7 with no problems.</p>

<p>I tried to use ECI tools, used the (currently) latest v3.3 to generate currently available Ubuntu 22.04 and 24.04 images, tried to install TCC tools using <a rel="nofollow" href="https://forum.up-community.org/home/leaving?allowTrusted=1&amp;target=https%3A%2F%2Feci.intel.com%2Fdocs%2F3.0.2%2Fdevelopment%2Ftcc-tools-legacy.html%23intel-tcc-tools-get-started">this</a> guide, but the verification step fails,</p>

<p>sudo /usr/share/tcc_tools/scripts/setup_ssram/tcc_setup_ssram.sh enable --verify</p>

<p>I'm using UEFI BIOS, at boot time there is an error "No SSRAM Region found!" and "Start RTCM hypervisor runtime driver failed."</p>

<p>I checked the BIOS settings many times very carefully, but I do not have option in the BIOS called Software-SRAM (SSRAM) or Data Streams Optimizer (DSO), I believe that these are the missing pieces to be able to proceed.</p>

<p>I got stuck, does anybody have some thoughts or experiences on this matter? Is it even possible to do this with this board? Any thoughts would be appreciated.</p>

<p>Many thanks!</p>
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    </item>
    <item>
        <title>Fan Control</title>
        <link>https://forum.up-community.org/discussion/5335/fan-control</link>
        <pubDate>Wed, 13 Dec 2023 07:23:54 +0000</pubDate>
        <category>UP Xtreme i11 Troubleshooting and FAQs</category>
        <dc:creator>agarcia</dc:creator>
        <guid isPermaLink="false">5335@/discussions</guid>
        <description><![CDATA[<p>I have bought some UP iXtreme 11 but the noise that the fan does is extreamly high. I have installed the FAN Control that is on forum but it not works. I dont know if I have to apply some bios config...</p>

<p>The OS installed is Windows 11</p>
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        </description>
    </item>
    <item>
        <title>booting issue</title>
        <link>https://forum.up-community.org/discussion/5005/booting-issue</link>
        <pubDate>Tue, 13 Sep 2022 09:49:14 +0000</pubDate>
        <category>UP Xtreme i11 Troubleshooting and FAQs</category>
        <dc:creator>Lakshmi_3</dc:creator>
        <guid isPermaLink="false">5005@/discussions</guid>
        <description><![CDATA[<p>Dear Sir/ Ma'am,<br />
I recently bought the aaeon up Xtreme board. The quick start from the kit says: "the system will turn on automatically. You can log in to Ubuntu using the credentials devkit/devkit"<br />
I tried logging in but in the booting process, it automatically opens the UEFI Shell as shown in the screenshot below.<br /><img src="https://us.v-cdn.net/6030431/uploads/editor/bk/v9whpu9vnm92.png" alt="" title="" srcset="https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=300, width=300/6030431/uploads/editor/bk/v9whpu9vnm92.png 300w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=600, width=600/6030431/uploads/editor/bk/v9whpu9vnm92.png 600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=800, width=800/6030431/uploads/editor/bk/v9whpu9vnm92.png 800w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1200, width=1200/6030431/uploads/editor/bk/v9whpu9vnm92.png 1200w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1600, width=1600/6030431/uploads/editor/bk/v9whpu9vnm92.png 1600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=2000, width=2000/6030431/uploads/editor/bk/v9whpu9vnm92.png 2000w, https://us.v-cdn.net/6030431/uploads/editor/bk/v9whpu9vnm92.png" sizes="100vw" /></p>

<p>Then when entered exit it opens the Aptio Setup utility the main menu in this shows<br /><img src="https://us.v-cdn.net/6030431/uploads/editor/g6/4g6nxc4zl19y.jpeg" alt="" title="" srcset="https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=300, width=300/6030431/uploads/editor/g6/4g6nxc4zl19y.jpeg 300w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=600, width=600/6030431/uploads/editor/g6/4g6nxc4zl19y.jpeg 600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=800, width=800/6030431/uploads/editor/g6/4g6nxc4zl19y.jpeg 800w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1200, width=1200/6030431/uploads/editor/g6/4g6nxc4zl19y.jpeg 1200w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1600, width=1600/6030431/uploads/editor/g6/4g6nxc4zl19y.jpeg 1600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=2000, width=2000/6030431/uploads/editor/g6/4g6nxc4zl19y.jpeg 2000w, https://us.v-cdn.net/6030431/uploads/editor/g6/4g6nxc4zl19y.jpeg" sizes="100vw" /></p>

<p>the chipset menu shows the following menus<br /><img src="https://us.v-cdn.net/6030431/uploads/editor/s9/xwmqvd801cwm.jpeg" alt="" title="" srcset="https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=300, width=300/6030431/uploads/editor/s9/xwmqvd801cwm.jpeg 300w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=600, width=600/6030431/uploads/editor/s9/xwmqvd801cwm.jpeg 600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=800, width=800/6030431/uploads/editor/s9/xwmqvd801cwm.jpeg 800w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1200, width=1200/6030431/uploads/editor/s9/xwmqvd801cwm.jpeg 1200w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1600, width=1600/6030431/uploads/editor/s9/xwmqvd801cwm.jpeg 1600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=2000, width=2000/6030431/uploads/editor/s9/xwmqvd801cwm.jpeg 2000w, https://us.v-cdn.net/6030431/uploads/editor/s9/xwmqvd801cwm.jpeg" sizes="100vw" /></p>

<p>The boot menu shows the following<br /><img src="https://us.v-cdn.net/6030431/uploads/editor/i1/smmykq7vv2rj.jpeg" alt="" title="" srcset="https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=300, width=300/6030431/uploads/editor/i1/smmykq7vv2rj.jpeg 300w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=600, width=600/6030431/uploads/editor/i1/smmykq7vv2rj.jpeg 600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=800, width=800/6030431/uploads/editor/i1/smmykq7vv2rj.jpeg 800w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1200, width=1200/6030431/uploads/editor/i1/smmykq7vv2rj.jpeg 1200w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1600, width=1600/6030431/uploads/editor/i1/smmykq7vv2rj.jpeg 1600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=2000, width=2000/6030431/uploads/editor/i1/smmykq7vv2rj.jpeg 2000w, https://us.v-cdn.net/6030431/uploads/editor/i1/smmykq7vv2rj.jpeg" sizes="100vw" /></p>

<p>The boot options for all the 11 boot options are same <br /><img src="https://us.v-cdn.net/6030431/uploads/editor/x3/kpx81ejjknd6.png" alt="" title="" srcset="https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=300, width=300/6030431/uploads/editor/x3/kpx81ejjknd6.png 300w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=600, width=600/6030431/uploads/editor/x3/kpx81ejjknd6.png 600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=800, width=800/6030431/uploads/editor/x3/kpx81ejjknd6.png 800w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1200, width=1200/6030431/uploads/editor/x3/kpx81ejjknd6.png 1200w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1600, width=1600/6030431/uploads/editor/x3/kpx81ejjknd6.png 1600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=2000, width=2000/6030431/uploads/editor/x3/kpx81ejjknd6.png 2000w, https://us.v-cdn.net/6030431/uploads/editor/x3/kpx81ejjknd6.png" sizes="100vw" /></p>

<p>Is there a way to overcome this?</p>
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    </item>
    <item>
        <title>UP Xtreme i11 (version 0001) BIOS pre-setting</title>
        <link>https://forum.up-community.org/discussion/4973/up-xtreme-i11-version-0001-bios-pre-setting</link>
        <pubDate>Mon, 01 Aug 2022 07:28:10 +0000</pubDate>
        <category>UP Xtreme i11 Troubleshooting and FAQs</category>
        <dc:creator>JMStranz</dc:creator>
        <guid isPermaLink="false">4973@/discussions</guid>
        <description><![CDATA[<p>In the UP store there is a service offer "BIOS pre-setting (UP, UP Core)".<br />
Is this service available for the BIOS for the board "UP Xtreme i11 (version 0001)?</p>
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        </description>
    </item>
    <item>
        <title>UP Xtreme i11 version 0001 - GPIO support</title>
        <link>https://forum.up-community.org/discussion/5044/up-xtreme-i11-version-0001-gpio-support</link>
        <pubDate>Mon, 31 Oct 2022 12:43:24 +0000</pubDate>
        <category>UP Xtreme i11 Troubleshooting and FAQs</category>
        <dc:creator>MeneT3k3l</dc:creator>
        <guid isPermaLink="false">5044@/discussions</guid>
        <description><![CDATA[<p>Hello,</p>

<p>by now I'm aware that the version 0001 is missing GPIO pins. After some research I found out that the 0001 version has different BIOS that disables the GPIO functionality and even hides the settings.</p>

<p>Unfortunately I really need the GPIO and version 0000 is unavailable where I am. My question is - can I solder the GPIO pins and flash the version 0000 BIOS to enable the GPIO functionality? Thanks.</p>
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    </item>
    <item>
        <title>Power issues Edge Board Model UPX-EDGEI7-A10-1664-FX1i</title>
        <link>https://forum.up-community.org/discussion/4999/power-issues-edge-board-model-upx-edgei7-a10-1664-fx1i</link>
        <pubDate>Wed, 07 Sep 2022 14:23:42 +0000</pubDate>
        <category>UP Xtreme i11 Troubleshooting and FAQs</category>
        <dc:creator>Vijay_2022</dc:creator>
        <guid isPermaLink="false">4999@/discussions</guid>
        <description><![CDATA[<p>Hi<br />
One of Edge Board Model UPX-EDGEI7-A10-1664-FX1 is not powering on and booting during testing. We recently procured this. Please suggest this solution. It is dead on arrival. Other edge model is powering on . Please suggest the issues to be resolved.</p>
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    <item>
        <title>UpXtreme not booting, What should be done</title>
        <link>https://forum.up-community.org/discussion/5000/upxtreme-not-booting-what-should-be-done</link>
        <pubDate>Wed, 07 Sep 2022 14:24:03 +0000</pubDate>
        <category>UP Xtreme i11 Troubleshooting and FAQs</category>
        <dc:creator>Lakshmi_3</dc:creator>
        <guid isPermaLink="false">5000@/discussions</guid>
        <description><![CDATA[<p>Recently I bought an up Xtreme board and I tried booting it but it opens the UEFI shell and when given exit it opens the Aptio setup utility and the boot options shows all the elements and not booting, the device is already preinstalled with ubuntu <img src="https://us.v-cdn.net/6030431/uploads/editor/1c/lff1c7p68vft.jpeg" alt="" title="" srcset="https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=300, width=300/6030431/uploads/editor/1c/lff1c7p68vft.jpeg 300w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=600, width=600/6030431/uploads/editor/1c/lff1c7p68vft.jpeg 600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=800, width=800/6030431/uploads/editor/1c/lff1c7p68vft.jpeg 800w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1200, width=1200/6030431/uploads/editor/1c/lff1c7p68vft.jpeg 1200w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1600, width=1600/6030431/uploads/editor/1c/lff1c7p68vft.jpeg 1600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=2000, width=2000/6030431/uploads/editor/1c/lff1c7p68vft.jpeg 2000w, https://us.v-cdn.net/6030431/uploads/editor/1c/lff1c7p68vft.jpeg" sizes="100vw" /></p>
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    <item>
        <title>UP Xtreme i11 (Version 0001) UART on connector CN11</title>
        <link>https://forum.up-community.org/discussion/4971/up-xtreme-i11-version-0001-uart-on-connector-cn11</link>
        <pubDate>Thu, 28 Jul 2022 08:34:17 +0000</pubDate>
        <category>UP Xtreme i11 Troubleshooting and FAQs</category>
        <dc:creator>JMStranz</dc:creator>
        <guid isPermaLink="false">4971@/discussions</guid>
        <description><![CDATA[<p>I have a board "UP Xtreme i11 (version 0001)".<br />
I want to use the UART (HSUART2) which is available at the connector CN11.</p>

<p>I can't use the COM cable FWAA-1375 directly, because the pinout for the connector CN11 is different from the pinout for the connector CN28/CN29.<br />
I have modified the cable accordingly and only use the signals "Rx", "Tx" and "GND".</p>

<p>The cable is electrically OK; on the remote terminal I receive characters when the computer is started.<br />
However, these are "cryptic" characters, although the remote terminal ("gtkterm") is set to 115200 baud 8N1 (without hardware flow control).<br />
On the board "UP Xtreme i11" I use the program "minicom" for the test and have set the port /dev/ttyS0 also to 115200 Baud 8N1 (without Harware Flow Control) .</p>

<p>Do I have to make any settings in the BIOS for the "HSUART2"?<br />
Do I have to use a special Linux kernel driver?</p>

<p>Thank you in advance for your help!</p>

<p>Jan-Marc Stranz.</p>
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    <item>
        <title>How are the serial ports on the Up Xtreme i11 wired?</title>
        <link>https://forum.up-community.org/discussion/4965/how-are-the-serial-ports-on-the-up-xtreme-i11-wired</link>
        <pubDate>Tue, 26 Jul 2022 14:55:57 +0000</pubDate>
        <category>UP Xtreme i11 Troubleshooting and FAQs</category>
        <dc:creator>SimonB</dc:creator>
        <guid isPermaLink="false">4965@/discussions</guid>
        <description><![CDATA[<p>I am getting a bit confused about the wiring of the serial ports COM1 (CN28) and COM2 (CN29).</p>

<p>The User's Manual <code spellcheck="false" tabindex="0">up_xtreme_i11_upx-tgl01_manual_1st_ed_0615_1.pdf</code>, section 2.3.20, shows pins 1 to 9 used, with pin 10 as NC.  The ordering of pins 1 to 9 matches that of a standard DB9 RS232 connector.</p>

<p>But the datasheet for the recommended FWAA-1375 serial cable <code spellcheck="false" tabindex="0">170x000255_fwaa-1375.pdf</code> shows all the pins reversed.  Pin 10 on COM1 goes to pin 1 of the DB9, Pin 9 of COM1 goes to pin 2 of the DB9, and so on.  Pin 1 of COM1 is not used.</p>

<p>Does anyone know how it should be wired?</p>
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    <item>
        <title>Does anyone know how to use the UART connection on the UP Xtreme i11?</title>
        <link>https://forum.up-community.org/discussion/4966/does-anyone-know-how-to-use-the-uart-connection-on-the-up-xtreme-i11</link>
        <pubDate>Tue, 26 Jul 2022 15:01:01 +0000</pubDate>
        <category>UP Xtreme i11 Troubleshooting and FAQs</category>
        <dc:creator>SimonB</dc:creator>
        <guid isPermaLink="false">4966@/discussions</guid>
        <description><![CDATA[<p>The User's Manual for the i11 shows a UART connection on CN11.  <code spellcheck="false" tabindex="0">up_xtreme_i11_upx-tgl01_manual_1st_ed_0615_1.pdf</code>, section 2.3.9.</p>

<p>Pins 8, 9 and 10 of that connector are GND, UART_TX and UART_RX.</p>

<p>But I can't find out much about that connection.  Is it a standard serial port I can use?  Do I need a level shifter in order to connect it to an RS232 device, and if so is it 3.3V or 5V?</p>
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    <item>
        <title>New Xtreme i11 Dead on Arrival, need support</title>
        <link>https://forum.up-community.org/discussion/4882/new-xtreme-i11-dead-on-arrival-need-support</link>
        <pubDate>Tue, 05 Apr 2022 15:17:13 +0000</pubDate>
        <category>UP Xtreme i11 Troubleshooting and FAQs</category>
        <dc:creator>edj999</dc:creator>
        <guid isPermaLink="false">4882@/discussions</guid>
        <description><![CDATA[<p>Sorry, I seem to have posed this in the wrong discussion. Noob here. Hope this post gets a response.</p>

<p>I have been trying to power up my new i11. I tried the barrel jack with a 12V/10A power supply, as well as a standard PC ATX PSU. The i11 is completely unresponsive. No lights, no fan, nothing. Is this board DOA?</p>

<p>This is the memory I have installed: <a rel="nofollow" href="https://forum.up-community.org/home/leaving?allowTrusted=1&amp;target=https%3A%2F%2Fwww.amazon.com%2Fgp%2Fproduct%2FB097QK6M3W%2Fref%3Dppx_yo_dt_b_asin_title_o01_s01%3Fie%3DUTF8%26psc%3D1">https://www.amazon.com/gp/product/B097QK6M3W/ref=ppx_yo_dt_b_asin_title_o01_s01?ie=UTF8&amp;psc=1</a></p>

<p>I also have the WiFi/BLE (CN12) and Hailo (CN13) modules installed, and a SATA III SSD drive connected and powered via the i11.</p>

<p>My monitor is connected via DVI and my keyboard and mouse via USB 2.0.</p>
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