UP Squared Pro Troubleshooting and FAQs — upcommunity https://forum.up-community.org/ Thu, 15 Oct 2026 14:06:04 +0000 en UP Squared Pro Troubleshooting and FAQs — upcommunity Assistance Needed: Repairing UP2 Board Voltage Issue https://forum.up-community.org/discussion/34734/assistance-needed-repairing-up2-board-voltage-issue Tue, 07 May 2024 10:27:35 +0000 UP Squared Pro Troubleshooting and FAQs Abdenour_BENKRID 34734@/discussions I trust this message reaches you in good spirits.

I'm reaching out regarding the UP2 board recently acquired. Regrettably, it was powered with the incorrect voltage (12v instead of 5v). As a result, the board no longer displays any output, although the blue LED does illuminate. I kindly request your assistance in rectifying this issue.

]]> NVMe disk https://forum.up-community.org/discussion/5100/nvme-disk Mon, 30 Jan 2023 23:13:25 +0000 UP Squared Pro Troubleshooting and FAQs geerd 5100@/discussions I'm using an UP squared pro with ubuntu 22.04 and flashed with the latest bios. I'm trying to get the M2 2280 to work with an NVMe disk. Somehow it can not find the disk.

  1. It doesn't show as a boot option in the bios.
  2. Does not show in the lspci list when booted.
  3. No messages in dmesg show the presence of the NVMe disk

Question: should this unit support an NVMe disk using the M2 2280 slot?

]]> Internal M2 based SATA SSD not recognized https://forum.up-community.org/discussion/4675/internal-m2-based-sata-ssd-not-recognized Wed, 23 Jun 2021 16:42:18 +0000 UP Squared Pro Troubleshooting and FAQs GMN 4675@/discussions I have installed a Kingston A400M8 SATA SSD in the M2 slot but it is not being recognized by UEFI. I find nothing in the setup that would involve enabling this slot. The external SATA port appears to work, although I am seeing evidence of an interrupt storm when booting (i.e. it crawls along and took nearly two hours to complete an installation that takes five minutes on the original UP2). The speed improved, but not entirely, when I remove the Kingston SSD.

Also noted, the power supply connector is poorly soldered and cuts out with the slightest wiggle.

Has anyone gotten a M2-based SATA SSD to work?

]]> About UPSP eDP connector https://forum.up-community.org/discussion/4867/about-upsp-edp-connector Thu, 03 Mar 2022 06:58:37 +0000 UP Squared Pro Troubleshooting and FAQs xianii 4867@/discussions

Question

I don't know what kind of plug to use for this connector, I tried the I-PEX plug and it didn't fit.

]]> Serial output https://forum.up-community.org/discussion/4835/serial-output Mon, 10 Jan 2022 15:24:30 +0000 UP Squared Pro Troubleshooting and FAQs Jay 4835@/discussions I have a new Up2 Pro board that I'm trying to start using. I put the UNAPAM22.bin load on the board without issue (I see reasonable output on the screen via HDMI connector), but I'm not seeing anything on the serial output. I saw HDMI output from the default load, but didn't have the cabling in place to check the serial output.
I'm observing the serial output at 115200 baud (8N1, with no flow control) and not seeing any output. I am using the USB 2.0 pin header cable (EP-CBUSB10PFL01) and simple wire connections from that to my laptop's RS232 connector. I flipped the transmit and receive in both directions as a sanity check, but I don't see anything output. Does anything seem incorrect with this setup?

]]> Problem with new UP2 Board with R2.2 firmware https://forum.up-community.org/discussion/4816/problem-with-new-up2-board-with-r2-2-firmware Wed, 22 Dec 2021 06:06:09 +0000 UP Squared Pro Troubleshooting and FAQs VMSEAGLE 4816@/discussions I just received my second UP2 board with the E3950. It has R2.2 firmware. I cannot enable console redirection. Under redirection tab, I can enable redirection and set port speed but port still shows disabled (even after reset). The lower option for Console Redirection serial Port for Out-of-Band Management does not appear as it did in previous version (which is on older board that I have). Console redirection is required for my application.

]]> Power adapter https://forum.up-community.org/discussion/4792/power-adapter Sun, 21 Nov 2021 09:55:44 +0000 UP Squared Pro Troubleshooting and FAQs bechirm 4792@/discussions Hi Up,

I ordered a power supply for a UP Squared Pro board. When I tried to used it, it could not be inserted easily into the power socket on the board. Checking the image on your website, it looks like the one I received has different ending. Furthermore, the received package is labeled (EP-PS12V5A60WFJ) which is not what I ordered (EP-PS12V6A72WFJ).
Attached pictures of the received charger.

Any suggestions ?

]]> UP2-Pro, No Power Supply or Case https://forum.up-community.org/discussion/4648/up2-pro-no-power-supply-or-case Fri, 07 May 2021 00:57:44 +0000 UP Squared Pro Troubleshooting and FAQs GMN 4648@/discussions I have a new UP2 Pro, but the power supply and a case are not listed or sold on the UP-Shop site. I found a part number from AAEON 1255X00032 but I don't find any source for this supply. The connector is a threaded type and the supply as a 12V6A model. They list a supply for the UP eXtreme, which has a threaded connector, but it is 19V. The UP Core Plus supply is 12V5A, but the connector pin dimensions appear to be too small.

Can anyone point me to a source for a compatible power supply?

Likewise, there appear to be no case to fit the slightly larger UP2-Pro. I assume that one is in the works?

]]> Need to get to UEFI shell https://forum.up-community.org/discussion/4698/need-to-get-to-uefi-shell Mon, 19 Jul 2021 21:26:26 +0000 UP Squared Pro Troubleshooting and FAQs VMSEAGLE 4698@/discussions Working with a new UP2 Pro. Work I am doing requires me to use the serial console and get to UEFI shell. Have not been able to get there. No matter what I do, the board progresses into the BIOS setup menu. When I exit, menu comes right back.

Also, cannot find a manual on BIOS settings and UEFI command line.

Work is at a strand still until I can get to the UEFI shell.

]]> User Manual does not show location of connector CN17 https://forum.up-community.org/discussion/4705/user-manual-does-not-show-location-of-connector-cn17 Fri, 23 Jul 2021 14:08:59 +0000 UP Squared Pro Troubleshooting and FAQs VMSEAGLE 4705@/discussions CN17 (fan connection) is not shown in either of the top or bottom view diagrams in the current user's manual.

]]> RS-485 connection failure depending on the connecting devices https://forum.up-community.org/discussion/4696/rs-485-connection-failure-depending-on-the-connecting-devices Wed, 14 Jul 2021 23:57:56 +0000 UP Squared Pro Troubleshooting and FAQs May511 4696@/discussions


1. Based on what we’ve searched, Rpi and Upboard have different I2C communication speeds.
Is there any way to stabilize I2C communication like Rpi?

  1. Is there a particular setting for RS-485 communication? Would you please give us further details for the RS485 communication application?

  2. Is there another way of the power supply? Your connecter is unapplicable for our application arrangement. We prefer connectors that have a settling connector between the power cable and
    the board.

  3. Heatsink is too big and blocking the locking holes for our arrangement. If we are planning to attach a smaller heatsink, which part(chips) do you recommend us to attach the heatsink on. Additionally, it is so hard for us to settle the board with the heatsink attached. Do you have any advice on this issue?

  4. The product can be installed outdoor. We prepared the case, fan, and heater, but we are still concerned of the operating temperature, would you share us the outdoor installation cases?

  5. Can you customize the ports on the Up squared pro to minimize the height? For example, we prefer only USB3.0 dual-port, HDMIx1(DP 1.2port no needed), LAN Single Port. Are there minimum order requirements for this customization?

  6. When we were using Rpi, we input all the settings on the SD card and copied it to set multiple boards. If we would like to input the same setting to multiple UP boards, which method do you recommend?

  7. Please feel free to give us helpful advice according to our settings.

]]>