We are packaging machine manufacturers and we are using UP Squared Pro 7000 with CODESYS Runtime as SoftPLC controller. We are still in tryout phase and this morning when I powered up the machine, it did not work. The noticeable symptom was the network was down. I, then remove it from the machine ad powered up. All I could see was the BIOS password prompt. I reinstalled the OS (Ubuntu for Intel IoT platforms - Intel® Atom® X7000E Processors Series - Ubuntu Server 22.04 - https://ubuntu.com/download/iot/intel-iot). The installation was completed with no errors. Once prompted, I removed the USB stick and rebooted the PC. And, again, all I could see was the BIOS password prompt.

I disconnected RTC battery and let it powered off for couple of hours. Reconnected battery and powered on. Once again, all I could see was the BIOS password prompt.

What could be the issue(s). How to toroubleshoot it?

Thank you,

F.

I am reaching out regarding an issue with my UP Squared Pro 7000. The USB-C port became damaged while switching between device mode and host mode. Unfortunately, it is now non-functional in both modes.

Could you please advise if any hardware support or repair service is available for this issue? I would appreciate any guidance or assistance you can provide.

I plugged a Kingston NV2 SNV2S M.2 SSD in the M.2 2280 M-Key Slot (CN2) but it is not recognized by the system, neither in the BIOS, the EFI shell, nor when trying to install linux.

Is there some specific operation to be performed to get it recognised ?

Cheers,