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        <title>UP 4000 Troubleshooting and FAQs — upcommunity</title>
        <link>https://forum.up-community.org/</link>
        <pubDate>Wed, 22 Apr 2026 03:28:27 +0000</pubDate>
        <language>en</language>
            <description>UP 4000 Troubleshooting and FAQs — upcommunity</description>
    <atom:link href="https://forum.up-community.org/categories/up-4000-troubleshooting-and-faqs/feed.rss" rel="self" type="application/rss+xml"/>
    <item>
        <title>UP4000 with carrier board and 5g module</title>
        <link>https://forum.up-community.org/discussion/34913/up4000-with-carrier-board-and-5g-module</link>
        <pubDate>Wed, 21 Aug 2024 20:41:37 +0000</pubDate>
        <category>UP 4000 Troubleshooting and FAQs</category>
        <dc:creator>upboarduser2024</dc:creator>
        <guid isPermaLink="false">34913@/discussions</guid>
        <description><![CDATA[<p>I am currently trying to set up my UP4000 using <a rel="nofollow" href="https://forum.up-community.org/home/leaving?allowTrusted=1&amp;target=https%3A%2F%2Fup-shop.org%2Fdefault%2Fup-4000-carrier-board-for-wifi-and-5g-module.html">this</a> carrier board and <a rel="nofollow" href="https://forum.up-community.org/home/leaving?allowTrusted=1&amp;target=https%3A%2F%2Fup-shop.org%2Fdefault%2F5g-module-north-america.html">this</a> 5G module. The UP4000 runs Ubuntu 22.04. The UP4000 is able to see the modem but fails to connect. I have configured the APN/other settings per the carrier's instructions, but when trying to connect it continually times out and fails. I don't think it's a service issue as the SIM card is able to connect when in a mobile hotspot. Based on the wiki page for modems, I don't think there should be any additional drivers needed, so I'm not sure what I'm missing. Has anyone else been able to get this set up working/are there any additional instructions for troubleshooting this setup?</p>
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        </description>
    </item>
    <item>
        <title>EAPI_STATUS_ERROR when starting Hi-Safe</title>
        <link>https://forum.up-community.org/discussion/34296/eapi-status-error-when-starting-hi-safe</link>
        <pubDate>Thu, 04 Apr 2024 07:08:46 +0000</pubDate>
        <category>UP 4000 Troubleshooting and FAQs</category>
        <dc:creator>karlhm761</dc:creator>
        <guid isPermaLink="false">34296@/discussions</guid>
        <description><![CDATA[<p>Hello,</p>

<p>I install fresh copy of Windows 10 IoT Enterprise 64Bit on fresh UP4000.<br />
I have updated the BIOS to GPIO configuration.</p>

<p>I have installed all windows updates and UP drivers from the driver pack.</p>

<p>I receive error EAPI_STATUS_ERROR when starting Hi-Safe v3.<br />
Version number is: 3.11.2.26</p>

<p>After error is closed, when Hi-Safe window appears, no options are able to be selected</p>

<p>Thank you.</p>
]]>
        </description>
    </item>
    <item>
        <title>GPIO not working in c# dotnet 6</title>
        <link>https://forum.up-community.org/discussion/5111/gpio-not-working-in-c-dotnet-6</link>
        <pubDate>Sat, 11 Feb 2023 22:58:38 +0000</pubDate>
        <category>UP 4000 Troubleshooting and FAQs</category>
        <dc:creator>ricortegal</dc:creator>
        <guid isPermaLink="false">5111@/discussions</guid>
        <description><![CDATA[<p>Through System.Device.Gpio we are not able to have an instance of the Gpio driver. We believe that it is not a valid board for our prototypes We have found very poor documentation for using the GPIO ports at the user level</p>

<p><img src="https://us.v-cdn.net/6030431/uploads/editor/iw/0xyiewrz1pwv.png" alt="" title="" srcset="https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=300, width=300/6030431/uploads/editor/iw/0xyiewrz1pwv.png 300w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=600, width=600/6030431/uploads/editor/iw/0xyiewrz1pwv.png 600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=800, width=800/6030431/uploads/editor/iw/0xyiewrz1pwv.png 800w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1200, width=1200/6030431/uploads/editor/iw/0xyiewrz1pwv.png 1200w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1600, width=1600/6030431/uploads/editor/iw/0xyiewrz1pwv.png 1600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=2000, width=2000/6030431/uploads/editor/iw/0xyiewrz1pwv.png 2000w, https://us.v-cdn.net/6030431/uploads/editor/iw/0xyiewrz1pwv.png" sizes="100vw" /></p>
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        </description>
    </item>
    <item>
        <title>UP-APL03X7F-A10 not responding, blue LED blinks (faulty board?)</title>
        <link>https://forum.up-community.org/discussion/5348/up-apl03x7f-a10-not-responding-blue-led-blinks-faulty-board</link>
        <pubDate>Wed, 20 Dec 2023 16:11:02 +0000</pubDate>
        <category>UP 4000 Troubleshooting and FAQs</category>
        <dc:creator>bsowa</dc:creator>
        <guid isPermaLink="false">5348@/discussions</guid>
        <description><![CDATA[<p>The UP 4000 board stopped working one day. No output on HDMI, Ethernet port not lighting up, blue LED is lighting up for ~450 ms then goes down for ~100 ms, the same goes for USB power.<br />
The power consumption oscillates between 50 an 150 mA. I tried disconnecting the CMOS battery for 60 seconds but it did not have any effect. Also checked the battery voltage and it showed 3.0 V. No visible damage on any components.</p>

<p>Any suggestions?</p>
]]>
        </description>
    </item>
    <item>
        <title>Errors with PWM usage on Up4000 Windows IoT Core</title>
        <link>https://forum.up-community.org/discussion/5308/errors-with-pwm-usage-on-up4000-windows-iot-core</link>
        <pubDate>Mon, 06 Nov 2023 10:31:14 +0000</pubDate>
        <category>UP 4000 Troubleshooting and FAQs</category>
        <dc:creator>RenUpUser</dc:creator>
        <guid isPermaLink="false">5308@/discussions</guid>
        <description><![CDATA[<p>Hi,</p>

<p>I am trying to use PWM on the Up 4000. I have created my Windows IoT Core image following your instructions <a rel="nofollow" href="https://forum.up-community.org/home/leaving?allowTrusted=1&amp;target=https%3A%2F%2Fdownloads.up-community.org%2Fdownload%2Fwindows-iot-core-bsp-and-guide%2F">here</a>, and it successfully boots and GPIO works fine. I'm also running with the Up Framework.<br />
I have downloaded your <a rel="nofollow" href="https://forum.up-community.org/home/leaving?allowTrusted=1&amp;target=https%3A%2F%2Fgithub.com%2Faaeonaeu%2Fwin-demo-apps%2Ftree%2Fmaster%2FUPBusTool%2FUpPwmTestTool">sample</a>, however this does not seem to run. The code:</p>

<pre spellcheck="false" tabindex="0">controller = await PwmController.GetDefaultAsync();  
</pre>

<p>Fails to run with error:</p>

<blockquote><div>
  <p>"Could not set desired frequency."</p>
</div></blockquote>

<p>I have configured the pin in the BIOS for PWM. What am I missing please?<br />
Thanks.</p>
]]>
        </description>
    </item>
    <item>
        <title>UP 4000 Ethernet-Port not working when 5G-Module with expansion carrier-board is connected</title>
        <link>https://forum.up-community.org/discussion/5282/up-4000-ethernet-port-not-working-when-5g-module-with-expansion-carrier-board-is-connected</link>
        <pubDate>Fri, 06 Oct 2023 07:03:00 +0000</pubDate>
        <category>UP 4000 Troubleshooting and FAQs</category>
        <dc:creator>jannis</dc:creator>
        <guid isPermaLink="false">5282@/discussions</guid>
        <description><![CDATA[<p>Hi all,</p>

<p>we were finally able to get the <a rel="nofollow" href="https://forum.up-community.org/home/leaving?allowTrusted=1&amp;target=https%3A%2F%2Fup-shop.org%2Fdefault%2F5g-module-north-america.html">5G-Module</a> with the <a rel="nofollow" href="https://forum.up-community.org/home/leaving?allowTrusted=1&amp;target=https%3A%2F%2Fup-shop.org%2Fup-4000-carrier-board-for-wifi-and-5g-module.html">UP 4000 carrier board</a> working on Ubuntu 22.04.<br />
Now we noticed that the Ethernet-Port is not working any more.<br />
If we disconnect the carrier board, the Ethernet-Port works again, so it seems to be related.</p>

<p>We found nothing about it in the docs or the descriptions of both the carrier board and the 5G-Module.</p>

<p>Does somebody know if that's a known issue or whether this is intentional?</p>
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        </description>
    </item>
    <item>
        <title>UP 4000 not booting</title>
        <link>https://forum.up-community.org/discussion/5263/up-4000-not-booting</link>
        <pubDate>Tue, 19 Sep 2023 00:05:08 +0000</pubDate>
        <category>UP 4000 Troubleshooting and FAQs</category>
        <dc:creator>simba</dc:creator>
        <guid isPermaLink="false">5263@/discussions</guid>
        <description><![CDATA[<p>Just got my UP 4000, but failed to boot.</p>

<p>After plug DC 12V in, the blue LED on, the Ethernet RJ45 light on, but not flash, keyboard was connected, and Numlock light on, I can switch it by press Numlock on keyboard, so does the Capslock. But HDMI output shows no signal, in between, for several second the display was total black, "no signal" disappeared, but come back in seconds, then the monitor shut down itself, and stay shut down permanently.</p>

<p>What am I missing? Do I have to buy a Power/Reset Button Cable to make it boot?</p>
]]>
        </description>
    </item>
    <item>
        <title>AX200 Wireless doen&#39;t work after reset</title>
        <link>https://forum.up-community.org/discussion/5196/ax200-wireless-doent-work-after-reset</link>
        <pubDate>Wed, 21 Jun 2023 01:06:35 +0000</pubDate>
        <category>UP 4000 Troubleshooting and FAQs</category>
        <dc:creator>CHCH</dc:creator>
        <guid isPermaLink="false">5196@/discussions</guid>
        <description><![CDATA[<p>I'm using AX200 wireless network adapter with <a rel="nofollow" href="https://forum.up-community.org/home/leaving?allowTrusted=1&amp;target=https%3A%2F%2Fup-shop.org%2Fdefault%2Fup-4000-carrier-board-for-wifi-and-5g-module.html">carrier board</a>.</p>

<p>It works well with both Windows 10 22H2 and Ubuntu 22.04, but when the system restarted, AX200 doesn't work and it can't be found on device manager or lspci command. It only works back after the system fully shutdown.</p>

<p>I heard some <a rel="nofollow" href="https://forum.up-community.org/home/leaving?allowTrusted=1&amp;target=https%3A%2F%2Fgithub.com%2Fup-board%2Fup-community%2Fwiki%2FWireless%23intel-wireless-ac-9260">issues</a> about AC9260 and it needs some BIOS setting. Is there a way to solve this problem like AC9260 case?</p>

<p>It is not very critical problem, but it is very annoying when setting up and running the system.</p>
]]>
        </description>
    </item>
    <item>
        <title>UP4000 VxWorks</title>
        <link>https://forum.up-community.org/discussion/5214/up4000-vxworks</link>
        <pubDate>Mon, 17 Jul 2023 18:52:46 +0000</pubDate>
        <category>UP 4000 Troubleshooting and FAQs</category>
        <dc:creator>vishalwins</dc:creator>
        <guid isPermaLink="false">5214@/discussions</guid>
        <description><![CDATA[<p>I tried following the VxWorks installation steps for the UP4000 boards. However, I am getting an error of Ethernet device not getting initialised. Attached is the screenshot of the error. </p><span data-embedjson="{&quot;url&quot;:&quot;https:\/\/us.v-cdn.net\/6030431\/uploads\/KE38U0OGHWZL\/img20230717195848.jpg&quot;,&quot;name&quot;:&quot;IMG20230717195848.jpg&quot;,&quot;type&quot;:&quot;image\/jpeg&quot;,&quot;size&quot;:6857977,&quot;width&quot;:4624,&quot;height&quot;:3468,&quot;displaySize&quot;:&quot;large&quot;,&quot;float&quot;:&quot;none&quot;,&quot;embedType&quot;:&quot;image&quot;}">
    <span>
        <a href="https://forum.up-community.org/home/leaving?allowTrusted=1&amp;target=https%3A%2F%2Fus.v-cdn.net%2F6030431%2Fuploads%2FKE38U0OGHWZL%2Fimg20230717195848.jpg" rel="nofollow noopener ugc" target="_blank">
            <img src="https://us.v-cdn.net/6030431/uploads/KE38U0OGHWZL/img20230717195848.jpg" alt="IMG20230717195848.jpg" height="3468" width="4624" data-display-size="large" data-float="none" data-type="image/jpeg" data-embed-type="image" srcset="https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=300, width=300/6030431/uploads/KE38U0OGHWZL/img20230717195848.jpg 300w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=600, width=600/6030431/uploads/KE38U0OGHWZL/img20230717195848.jpg 600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=800, width=800/6030431/uploads/KE38U0OGHWZL/img20230717195848.jpg 800w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1200, width=1200/6030431/uploads/KE38U0OGHWZL/img20230717195848.jpg 1200w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1600, width=1600/6030431/uploads/KE38U0OGHWZL/img20230717195848.jpg 1600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=2000, width=2000/6030431/uploads/KE38U0OGHWZL/img20230717195848.jpg 2000w, https://us.v-cdn.net/6030431/uploads/KE38U0OGHWZL/img20230717195848.jpg" sizes="100vw" /></a>
    </span>
</span>
<p>I checked on the specifications of the board. It has realtek board. So drv=rtg seems okay to me. </p><p>Any pointers how to resolve it?</p>]]>
        </description>
    </item>
    <item>
        <title>up4000 bloqué</title>
        <link>https://forum.up-community.org/discussion/5201/up4000-bloque</link>
        <pubDate>Wed, 28 Jun 2023 15:14:07 +0000</pubDate>
        <category>UP 4000 Troubleshooting and FAQs</category>
        <dc:creator>itoile</dc:creator>
        <guid isPermaLink="false">5201@/discussions</guid>
        <description><![CDATA[<p>Bonjour à tous!</p>

<p>aprés avoir installer mon up 4000 dans mon mobilier digital sous linux serveur , depuis 2 jours il a bloqué , la vidéo reste figé, l'horloge aussi , même après avoir coupé le courant et réalimenté il ne veux rien savoir, l'image reste figé... pensez vous que ma carte a flaché ?</p>
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        </description>
    </item>
    <item>
        <title>UBUNTU 20.04.5 Error When i try to install</title>
        <link>https://forum.up-community.org/discussion/5098/ubuntu-20-04-5-error-when-i-try-to-install</link>
        <pubDate>Mon, 30 Jan 2023 13:31:11 +0000</pubDate>
        <category>UP 4000 Troubleshooting and FAQs</category>
        <dc:creator>zarph</dc:creator>
        <guid isPermaLink="false">5098@/discussions</guid>
        <description><![CDATA[<p><img src="https://us.v-cdn.net/6030431/uploads/editor/2n/2r8i23ytu666.png" alt="" title="" srcset="https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=300, width=300/6030431/uploads/editor/2n/2r8i23ytu666.png 300w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=600, width=600/6030431/uploads/editor/2n/2r8i23ytu666.png 600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=800, width=800/6030431/uploads/editor/2n/2r8i23ytu666.png 800w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1200, width=1200/6030431/uploads/editor/2n/2r8i23ytu666.png 1200w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1600, width=1600/6030431/uploads/editor/2n/2r8i23ytu666.png 1600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=2000, width=2000/6030431/uploads/editor/2n/2r8i23ytu666.png 2000w, https://us.v-cdn.net/6030431/uploads/editor/2n/2r8i23ytu666.png" sizes="100vw" /></p>

<p>everytime i try to install UBUNTU 20.04.5, Give me This error can you help me?</p>

<p>i have done normal installation here.<br />
some adicional information.<br />
i tried define the disk size like<br />
2gb for swap<br />
200mb for EFI<br />
7gb for /<br />
and the rest for home.(6bg+/-)<br />
And then i cant boot.. i just dont know why .<br />
The version of ubuntu is 20.04.5</p>

<p>i have installed Windows 10 and worked just fine.<br /><img src="https://us.v-cdn.net/6030431/uploads/editor/6p/xwbinungbbi8.jpeg" alt="" title="" srcset="https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=300, width=300/6030431/uploads/editor/6p/xwbinungbbi8.jpeg 300w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=600, width=600/6030431/uploads/editor/6p/xwbinungbbi8.jpeg 600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=800, width=800/6030431/uploads/editor/6p/xwbinungbbi8.jpeg 800w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1200, width=1200/6030431/uploads/editor/6p/xwbinungbbi8.jpeg 1200w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=1600, width=1600/6030431/uploads/editor/6p/xwbinungbbi8.jpeg 1600w, https://us.v-cdn.net/cdn-cgi/image/quality=80, format=auto, fit=scale-down, height=2000, width=2000/6030431/uploads/editor/6p/xwbinungbbi8.jpeg 2000w, https://us.v-cdn.net/6030431/uploads/editor/6p/xwbinungbbi8.jpeg" sizes="100vw" /></p>
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        </description>
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    <item>
        <title>UART on the HAT UP4000</title>
        <link>https://forum.up-community.org/discussion/5122/uart-on-the-hat-up4000</link>
        <pubDate>Mon, 27 Feb 2023 10:49:35 +0000</pubDate>
        <category>UP 4000 Troubleshooting and FAQs</category>
        <dc:creator>laytll</dc:creator>
        <guid isPermaLink="false">5122@/discussions</guid>
        <description><![CDATA[<p>I would like to use the UART on the HAT connector. I am having trouble getting a basic loopback test to work. I am using Ubuntu Server 22.04.</p>

<p>ls /sys/bus/pci/devices/0000:00:18.?/dw-apb-uart.*/tty/ | grep tty<br />
    /sys/bus/pci/devices/0000:00:18.0/dw-apb-uart.3/tty/:<br />
ttyS4<br />
    /sys/bus/pci/devices/0000:00:18.1/dw-apb-uart.4/tty/:<br />
ttyS5</p>

<p>Judging by the wiki, the HAT UART should be ttyS5, so to loopback I short the Tx and Rx and run:</p>

<p>sudo screen /dev/ttyS5 115200</p>

<p>But I get no returned chars. I tried on tty4 to be sure but again, no chars.</p>

<p>Further information on my system. ttyAMC0 and ttyUSB0 are known attached devices, they work OK:</p>

<p>sudo dmesg | grep tty<br />
    [    0.132638] printk: console [tty0] enabled<br />
    [    8.074938] cdc_acm 1-6:1.0: ttyACM0: USB ACM device<br />
    [    8.094024] dw-apb-uart.3: ttyS4 at MMIO 0x91224000 (irq = 4, base_baud = 115200) is a 16550A<br />
    [    8.124707] dw-apb-uart.4: ttyS5 at MMIO 0x91222000 (irq = 5, base_baud = 115200) is a 16550A<br />
    [    8.140810] usb 1-5: FTDI USB Serial Device converter now attached to ttyUSB0</p>

<p>Hoping somebody can offer some advice on what else I can check, am I right in thinking ttyS5 is my port?</p>
]]>
        </description>
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    <item>
        <title>Troubleshooting installing Windows 10 onto my UP 4000 board</title>
        <link>https://forum.up-community.org/discussion/5118/troubleshooting-installing-windows-10-onto-my-up-4000-board</link>
        <pubDate>Sat, 18 Feb 2023 04:22:33 +0000</pubDate>
        <category>UP 4000 Troubleshooting and FAQs</category>
        <dc:creator>jguo</dc:creator>
        <guid isPermaLink="false">5118@/discussions</guid>
        <description><![CDATA[<p>I'm trying to install Windows 10 on my UP 4000. I downloaded the media creation tool by Microsoft onto a usb. And then I plugged the usb into my UP 4000 board. On my display screen, it starts running and it goes through the whole process until it says it needs to restart to finishing installing Windows 10. After it finishes restarting, I'm brought back to the initial boot up screen where I need to choose the language, etc for my installation. I can never get past the Windows 10 installation. Please help.</p>
]]>
        </description>
    </item>
    <item>
        <title>chassis for UP 4000 Series UP-APL03P4F-A10-0864</title>
        <link>https://forum.up-community.org/discussion/5072/chassis-for-up-4000-series-up-apl03p4f-a10-0864</link>
        <pubDate>Fri, 30 Dec 2022 15:23:16 +0000</pubDate>
        <category>UP 4000 Troubleshooting and FAQs</category>
        <dc:creator>Driver</dc:creator>
        <guid isPermaLink="false">5072@/discussions</guid>
        <description><![CDATA[<p>I’m not sure which chassis is compatible with UP 4000 Series UP-APL03P4F-A10-0864</p>
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        </description>
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    <item>
        <title>UP-APL03P4F-A10-0864 not responding after a few minutes</title>
        <link>https://forum.up-community.org/discussion/5064/up-apl03p4f-a10-0864-not-responding-after-a-few-minutes</link>
        <pubDate>Wed, 07 Dec 2022 13:47:38 +0000</pubDate>
        <category>UP 4000 Troubleshooting and FAQs</category>
        <dc:creator>dvansevenant</dc:creator>
        <guid isPermaLink="false">5064@/discussions</guid>
        <description><![CDATA[<p>Hello, I installed my 3 UP 4000's (UP-APL03P4F-A10-0864, N4200, 8GB, 64GB) with Debian 11. The devices seem to go offline after 10 minutes or so. I have to cycle power to reboot them. Any advice?</p>
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        </description>
    </item>
    <item>
        <title>UP 4000 does not boot</title>
        <link>https://forum.up-community.org/discussion/5059/up-4000-does-not-boot</link>
        <pubDate>Tue, 22 Nov 2022 10:43:51 +0000</pubDate>
        <category>UP 4000 Troubleshooting and FAQs</category>
        <dc:creator>hesseldijk</dc:creator>
        <guid isPermaLink="false">5059@/discussions</guid>
        <description><![CDATA[<p>When connecting power, I have no HDMI output and no activity on the LAN connector. The blue LED turns on briefly, and then stays on permanently.<br />
Tried holding the power button and disconnecting the RTC battery but this had no effect. <br />
Anny suggestions?</p>
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